Support

Help with access, privacy controls, reports, and using RnR.

In the app

Open You, then Help & support. Include your opaque Support ID when it is available. Do not send passwords, provider tokens, private keys, or conversation text.

Account access

RnR has no password to reset. Sign in with the Apple or Google account you originally linked. You can list sessions, log out other devices, link another provider, or revoke a provider from Data controls.

Report a response

Use the report action on the response. The default report is metadata-only. Any content review requires a reason, an authorized reviewer, a short-lived elevation, and an audit record.

Urgent situations

Support is not clinical care or emergency monitoring. If you may be in immediate danger, contact local emergency services or a trusted person now.

Last updated 14 September 2026